Photo by fauxels from pexels.com
You may have noticed that I have taken a bit of a hiatus from posting articles over the last year or so. While I have continued to coach wonderful clients, I decided that I needed to take a break from the blog and articles to allocate time to pursue a big life and career goal of mine: achieving my therapeutic horse riding instructor certification! I have been teaching non-therapeutic horse riding part-time for a couple of years, and teaching people about the incredible healing and wisdom that working with horses brings is one of my passions. I started pursuing my therapeutic instructor certification in late 2021, and through a lot of long hours writing lesson plans and student reports, practice teaching, observing other teachers, researching, and good old-fashioned studying (hello flash cards!), I successfully completed my certification exams this summer.
One of the most important factors to my success in achieving this goal was my persistence in setting boundaries around my time and energy (physical and mental) so that I could pursue this dream. I will be talking more about boundaries in another blog post soon, but I wanted to share some thoughts about something that I have been thinking a lot about recently that came up while reading The Book of Boundaries by Melissa Urban (a book that I would highly recommend and will be discussing further in said future post): the problematic branding of workplace culture as a “family”.
In her book, Urban references a Harvard Business Review Article about employers who define their workplace culture as a “family” and how this creates a toxic environment for employers and employees alike. The full article, The Toxic Effects of Branding Your Workplace a “Family” by Joshua A. Luna (October 27, 2021), is 100% worth reading. After working in corporate environments myself for many years, most of which either explicitly or implicitly used the idea of “family” to define corporate culture, the negative consequences that Luna describes of using this as a cultural keystone were very familiar. Why is a “family” corporate culture so bad? There are many reasons that Luna dives into, but I think the most important are:
- The concept of “family” creates an unhealthy emotional attachment and expectations of permanency with the organization and other employees. There is an expectation within a true family environment that you will be a family forever, which can be problematic when employees need to be let go or laid off or when someone resigns.
- Ethical issues resulting from over-loyalty: Luna states “overly-loyal people are more likely to participate in unethical acts to keep their jobs and also more likely to be exploited by their employer”. Have you ever been asked to fudge the truth or outright lie at the request of your boss? Have you been asked or expected to look the other way or brush off inappropriate client or colleague behaviours or comments? Have you been asked or expected not to report unethical or inappropriate behaviours to HR? The backdrop of loyalty and duty that a family dynamic imposes on organizations can result in unethical and inappropriate behaviours not only not being dealt with correctly but can also result in the perpetuation of those behaviours among employees.
- Exploitation resulting from over-loyalty: Similarly, over-loyalty can easily be used to exploit employees when asking them to work significantly more hours than what is reasonable or was originally expected, take on projects and work that should be compensated at a higher salary or rate, checking emails and working while on vacations, etc. While most of us would of course not think twice about spending extra hours or vacation time helping a family member in need, we do need to think twice about doing this for our employers, co-workers, and organizations.
So, as an employee what can we do about this?
In The Book of Boundaries, Urban suggests that at the job interview the employee should ask “Does the company consider their employees a ‘family’? Why or why not?” I love this! Either way, how the hiring manager or HR interviewer answers the question will give you a lot of insight into the culture and how self-aware the company is about its corporate culture and expectations on employees. If they answer “Yes, we are a close family!” that is obviously a major red flag and you should ask for more details about what that family culture means to them. If they answer “No, we understand and respect that employees are employees and need to have a life outside of work” that is a great lead-in to asking about expectations around work hours, work-life balance, etc.
As an employer what can we do about this? Luna recommends a few strategies:
Strategy 1: “define high performance.” Have clear policies about work hours, time off, expectations about checking emails or working while on vacation or outside of work hours. Also having clear expectations about performance and having set evaluation metrics to assess performance will bring the employer and employees onto the same page about what it means to be high-performing in the organization.
Strategy 2: “focus on purpose.” Have a common purpose for the organization and employees that everyone can buy into and pursue together. Employees working towards a common goal in a professional environment while maintaining their individual autonomy will both help to achieve the organization’s goals and help deter peer pressure to give up healthy work-life boundaries, ethical boundaries, etc.
Strategy 3: “mutually accept the temporary and professional nature of this relationship.” When employees and managers appreciate that they won’t be working together forever, this can not only diffuse interpersonal conflicts that may arise (as in a sibling/parent-child relationship) but it also helps employees tune into the fact that this position is just one step on their long career path. This long-term career view can help employees reduce stress and guilt about maintaining a work-life balance and lay the ground work for healthy relationships with managers and colleagues.
Have you/are you working in a “family” workplace culture? What have you noticed about how this description affects your workplace? Are there positives or negatives that you experience? How do you manage these? I’d love to hear from you!